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Message waiting indicator on Aries telephone that’s running Lync Phone Edition doesn’t turn off after user plays all unopened voice mails

Symptoms

Consider the following scenario:
  • You deploy a Microsoft Exchange Server Unified Message (UM) server in a Microsoft Lync Server 2010 environment to provide voice mail to Enterprise Voice users.
  • An UM-enabled Enterprise Voice user signs in to a Lync 2010 client. The Lync 2010 client is paired with an Aries telephone that is running Lync Phone Edition.
  • The user receives a voice mail message in a mailbox, and the message waiting indicator (MWI) light turns on.
  • The user plays the voice mail.
In this scenario, the message waiting indicator does not turn off as expected.

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Cause

This issue occurs because the Aries telephone does not update the status of the voice mail system when Exchange Web services are used to query voice mail status.

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Resolution

To resolve this issue, install one of the following cumulative updates:
  • 2819315 Description of the cumulative update for Lync Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2013
  • 2819320 Description of the cumulative update for Lync Phone Edition for HP 4110 and HP 4120: April 2013
  • 2819322 Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: April 2013

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More Information

For more information about the message waiting indicator, go to the following Microsoft website:
General information about message waiting indicator
For more information about how to deploy on-premises Exchange UM to provide Lync Server 2010 voice mail, go to the following Microsoft website:
How to deploy on-premises Exchange UM to provide Lync Server 2010 voice mail
For more information about voice mail with UM, go to the following Microsoft website:
General information about voice mail with Unified Messaging
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2829269
Revision : 1
Created on : 1/7/2017
Published on : 5/24/2013
Exists online : False
Views : 277